Frequently Asked Questions
Everything you need to know about switching to DeckCMS.
Migration
How do I migrate data from another system into DeckCMS while preserving historical data?
Data can be imported automatically from your existing system into DeckCMS, and our team can assist you during the process to ensure everything transfers correctly, including historical data.
Onboarding
Is it hard to switch to DeckCMS?
DeckCMS is designed to integrate into your existing workflow—not replace everything at once. Most organizations can adopt it incrementally, starting with memberships or events.
Platform
Do we need to rebuild everything at one time?
No. DeckCMS is modular, so you can adopt features gradually (for example: memberships first, then events, then engagement tools).
Platform
Can we continue using our current website?
Yes. DeckCMS works alongside your existing website and connects through secure integrations and widgets.
Support
What kind of support is available after launch?
Ongoing support is available for troubleshooting, configuration help, and system updates as needed.
Security
Is my data secure?
Yes. Each organization is fully isolated (multi-tenant architecture), with role-based permissions and secure authentication via OAuth 2.0 / OIDC.
Access
How do users log in to DeckCMS?
Users log in through a secure sign-in page using their registered email and password. If Single Sign-On (SSO) is enabled, members can also access DeckCMS through your website without needing a separate login.
Billing
Can we handle different membership billing models?
Yes. DeckCMS supports flexible billing structures including recurring subscriptions, tiered pricing, and custom billing configurations.
Profile
Can members update their own information?
Yes. Members can log in and manage their own profile details, depending on the permissions set by your organization.